This Privacy Policy demonstrates how Contro handles the personal information you provide to us and what we learn about you from your visit to our website contro.co.za (“Website”). By using this website and registering with us, you are agreeing to the terms of this Privacy Policy. If you have any queries regarding this policy or complaints about our use of your information please contact us at support@contro.co.za and we will do our best to deal with your complaint or query as soon as possible.

Information which we obtain about you, your treatment and payment method

We collect several types of information from and about users of our Website, including:

We may ask visitors who register with us to receive marketing information (“Users”) to supply us with personal information.

The types of information collected on these pages are: your full name, your address, your identification number, your email address, your phone number, your physical body statistics, your billing and delivery information that you provide to us and the required medical information related to your desired product, or any other information collected on the website that is defined as personally identifiable information.

Patient information or data, including medical aid or other health-related information. This includes information collected in connection with your use of the website that may be required for you to receive your desired product through a face-to-face consultation with a independent doctor, including previous doctors, applicable medical history and conditions, blood pressure reading and other health related information, and any other information exchanged in emails, texts, chats or calls between you and Contro or the independent medical providers and their professional entities and staff.

We collect information about you that does not identify you individually, such as whether you have previously signed up to our website, your product interests, location or demographics, or information related to an inquiry or request you induce with Contro.

Further, we also collect the following information which we may specifically request:

Any information which we obtain directly from you when you provide it to us.

Data or technological information as you navigate through the Website (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).

From third party intermediaries such as independent doctors and pharmacies with whom we partner to provide you with services.

We do not gather any more information about Users without their knowledge and active participation and permission than as is set out in this Policy.

Information we collect from you

As is common place with the majority of websites, when you navigate through and interact with our Website, we may use automatic data collection programmes to collect information about the technology you are using to access our website and your browsing patterns including:

Details of your visits to our website, including traffic and location data, logs, language used by your browser, date and time of access, frequency, and other communication data and the resources that you access and use on the website.

Our website logs your IP address and other information about your computer for administrative and security reasons and to collate statistical (non-personal) information about the use of our website and report that information to third parties such as advertisers. We may collect information such as; your browser type, technological device used to access our website and internet connection.

Details of websites which link you to our website by way of a URL. We also may use these programmes to collect information about your online activities over time and across third-party websites or other online services for behavioral tracking purposes.

The information we collect automatically includes statistical data and as well as potentially personal information. We may also store it with personal information you provide to us or that we collect in other ways or that is provided to us by third parties. It helps us to improve our website and to ensure a superior user experience and more personalised service, including by enabling us to estimate how individuals access and use our website, store information about your preferences, speed up your searches and identify when you return to our website.

Our website uses cookies. A “cookie” is a file that is sent to your computer by a website and automatically saved on your computer by your web browser (e.g. “Internet Explorer” or “Google Chrome”). Each time you request a page from the website, your web browser sends this cookie back to the website server.

We use cookies to recognise and track which parts of our website you visit when you are using our website and customise your experience of our website.

We may also use the information collected from our use of cookies to estimate our audience size, analyse trends and general usage patterns of our website, optimise our website, and for other research and marketing purposes. This is statistical information and does not personally identify any individual.

In certain circumstances we may also match cookies to personal information that you disclose to us or that we already hold. These circumstances include where you have registered and provided the personal information referred to in the “Information which we obtain about you, your treatment and payment method.” section above. We will use this information as set out in the section “What we do with your information” above.

If you wish, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to refuse to receive or send all cookies.

Please be aware that if you do not accept cookies our website may not function correctly or at all.

By using our website without disabling cookies you are consenting to our use of cookies as described in this policy.

Information you grant to us

The information we collect on our website may include:

Information that we collect when you browse our website, even without being a User. Information that you provide on our website, including information you provide when signing in or registering for an account on our website or through correspondence with you through the website or as a result of any health care services given by Contro or independent partner doctors.

Information to process or responses to your inquiries related to requests for treatment, payment or customer service. All information when you provide feedback to us on our website. This includes payment processing information that includes billing information, such as your full name, billing address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit and debit card processor.

Information that you provide for display or posting on the website, including information provided in social media posts and personal or third party testimonials. Correspondence records (including email addresses) if you contact us, such as when you report a problem with our website or other services.

Your search history on the Website.

What we do with your information

We may use information collected about you, including your personal information, in the following ways:

For treatment, payment, or health care operations purposes.

For registration and User profile setup. This may include determining eligibility, use, and other benefits.

For financial transactions you process or request through our Website such as; payment processing or refunds.

Communicate with you about our services, products, and services that you request from us (which may include telephone, voicemail, email and SMS (“Communication Types”). To communicate with you by way of any of our Communication Types if you receive services resulting from your use of the Website, About information that you have requested and reply to your inquiries.

For analysis to understand the effectiveness of our support communications or marketing content that we send to you and others, and to deliver relevant communications to you and to provide you with communications from Contro, surveys, newsletters, and other information to better understand our Users and target market.

For administration of your account, including processing your payments and fulfilling your orders if you receive services resulting from your use of the Website. To create anonymised information that cannot be used to personally identify you.

For consideration and improvement of the safety and performance of our products and services. This includes confirming your identity, preventing or detecting fraud or other illegal actions.

For development, design and improvement of the Website and any services associated with the Website, including technical support and the UX of the Website and our communications, support and products and services. For communication with you about our Website’s new features, products, and services.

To notify you about changes to our services, legal documentation or the Website.

To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us or any other person, or the copyright-protected content of the Website.

For any purpose where you have given your consent (where legally required) and to comply with applicable laws and regulations.

If you have opted in to receiving marketing messages from us at the time of your registration with us, we may use your personal information you supply to us to keep you informed of any activities undertaken by us which we believe may be of interest to you and this may include sending you email, postal and SMS marketing. If you do not wish to receive our marketing messages please notify us by email at the address at the top of this Privacy Policy.

Use and disclosure of your information

We may use and disclose personal information that we collect or you provide as described in this Privacy Policy as follows:

For treatment, payment, or operational purposes related to your treatment and services Contro provides.

To anyone authorised under this Privacy Policy or pursuant to any other consent or authorisation that you may provide.

Service providers that assist us in the maintenance, improvement, and optimization of our Website, such as service providers that help us run and maintain the technology and security infrastructure that support our Website or that provide services such as email delivery, auditing and similar services.

Independent medical providers, including without limitation doctors and pharmacies that provide any services to you, including medical providers you communicate with and/or medical providers who review your information when providing services to you.

You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.

Contro’s employees or other third parties who provide services to Contro.

Third-party credit and debit card payment processors to process and approve any payments by you, any third parties we believe necessary or appropriate to comply with applicable laws and Contro’s affiliates.

For any other purpose disclosed by us when you provide the information or with your consent

In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal information that you provide and other information concerning your relationship with us.

With respect to anonymised information, for any purpose without restriction.

Security of Personal Information

We recognise the need to ensure that personal information gathered via our website remains secure. Our website has security measures and is integrated with AWS cloud services and all the security protections in place to protect against the loss, misuse and alteration of the personal information under our control.

You agree and acknowledge that although we exercise adequate care and security there remains a risk that information transmitted over the Internet and stored by computer may be intercepted or accessed by an unauthorised third party.

Legal Disclosure

In some cases we may be required to disclose your personal information to comply with legal requirements and requests from government agencies. Contro will disclose your information in the following circumstances:

If Contro is under a legal duty to disclose or share your personal information in order to comply with applicable law.

If Contro is under a legal duty to disclose or share your personal information to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Contro, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes and Information

In accordance with your rights under [the Act], you may request the amendment of the personal information held. Should you wish to have your information updated or corrected please contact support@contro.co.za.

No Services To Individuals Under The Age Of 18

Contro does not provide services to Individuals under the Age of 18.

Links

Our website contains links to other websites belonging to third parties. We do not control the privacy practices of these other websites. You should therefore make sure when you leave our website that you have read that website’s privacy policy.

Updates to Privacy Policy

We may update this Privacy Policy at any time without notice – any changes will be notified to you using the email address you have given us and/or by an announcement on this website. Your continued use of this website, following the posting of changes to these terms, will mean you accept these changes.

Access Rights

You have a right to access the personal data we hold about you. If you wish to obtain a copy of this information, update your details or remove your personal data from our records, please contact us at support@contro.co.za enclosing your postal details.

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