Haemorrhoid Treatment

Haemorrhoids (also known as piles) are swollen and inflamed veins in the lower rectum and anus that can cause discomfort and pain. They are common and can affect people of all ages and backgrounds.

Don’t suffer in silence, get the treatment and the relief you deserve.

Book a virtual consultation for only R300 and have your medication delivered for free or opt for our prescription-only option and collect your medication at your local pharmacy.

1. Complete a health assessment

Decide what’s right for you and complete a quick, private medical assessment

2. Consult with a Partner Doctor online

Meet online with one of our licensed Partner Doctors to discuss your treatment options

3. Get your treatment

Your medication ships FREE to you in discreet packaging or receive an e-prescription

Our Offering

Once-off Treatment

Medical Aid


Once-off Treatment

Doctor Fees

E-prescription Available

Service Fees

Free Delivery

Prescribed Medication


From R500

Once-off Treatment

Doctor Fees

E-prescription Available

Service Fees

Free Delivery

Prescribed Medication

Haemorrhoids are common and treatable

Our haemorrhoid treatment offering allows you to virtually consult with one of our Partner Doctors for R300 with the option of getting your treatment all at the same time and having it discreetly delivered free to your door.

Have your prescribed medication discreetly delivered for free to your door, or ask your assigned Partner Doctor during your consultation to receive your prescription via email for R50.

Got any questions?

Chat to us live or check out our Helpdesk. Alternatively, you can email us at support@contro.co.za

A real pain in the butt

Haemorrhoids (also known as piles) are a very common condition, affecting millions of people worldwide. It’s estimated that up to 75% of adults will experience haemorrhoids at some point in their lives. They are more common among people aged 45 to 65, but they can affect people of all ages, including children.

Some people may experience haemorrhoids only once or twice, while others may have recurring flare-ups. They can be caused by a variety of factors, including constipation, straining during bowel movements, pregnancy, obesity, and a sedentary lifestyle.

While haemorrhoids can be uncomfortable and sometimes painful, they are generally not a serious health concern and can be easily treated with creams and suppositories.

Our Partner Doctors can assist you with the medication you need to treat haemorrhoids.


What are haemorrhoids?
Haemorrhoids (also known as piles) are swollen and inflamed veins in the lower rectum and anus that can cause discomfort and pain. They are a common condition and can affect people of all ages and backgrounds, but they are more common among adults aged 45 to 65. Haemorrhoids can be internal or external, and they may be painless or cause discomfort and bleeding.

Internal haemorrhoids occur inside the rectum and usually do not cause pain, but they may cause bleeding during bowel movements. External haemorrhoids occur around the anus and can cause pain and swelling, especially when sitting or during bowel movements. They can be caused by a variety of factors, including constipation, straining during bowel movements, pregnancy, obesity, and a sedentary lifestyle.

They can usually be treated with over-the-counter creams, ointments, and suppositories, as well as lifestyle changes such as increasing fibre and water intake and exercising regularly. In some cases, medical procedures may be necessary to remove or treat severe or persistent haemorrhoids.

What are the symptoms of haemorrhoids?

Haemorrhoids can have a range of symptoms, which can vary depending on the individual and the severity of the condition. Here are some common symptoms of haemorrhoids:

  • Pain or discomfort in the anal area, especially during bowel movements
  • Itching or irritation in the anal area
  • Swelling or inflammation around the anus
  • Small amounts of bright red blood on toilet paper or in the toilet bowl after a bowel movement
  • A lump or mass around the anus, which may be sensitive or painful to the touch
When should I get treatment?
You should consider getting treatment for haemorrhoids if you are experiencing persistent or severe symptoms, or if your symptoms are affecting your quality of life. Some signs that it may be time to seek treatment include:
  • Your symptoms have not improved with at-home remedies or lifestyle changes
  • You are experiencing persistent pain or discomfort in the anal area
  • You are experiencing bleeding during bowel movements
  • Your haemorrhoids are causing difficulty with daily activities, such as work or exercise
  • You are experiencing other symptoms, such as fever, chills, or weakness

If you are experiencing any of these symptoms, or if you have concerns about your haemorrhoids, it’s important to speak with a healthcare professional.

Can haemorrhoids be treated online?
Yes, a doctor can treat haemorrhoids online based on your symptoms during a virtual consultation. At Contro, men and women over the age of 18 can chat with one of our Partner Doctors about their symptoms and get treatment prescribed and delivered to them.

Please note, that we are not an emergency service, and if you require urgent care please seek in-person treatment.

Our Partner Doctors reserve the right to refuse treatment based on their professional medical and ethical opinion.

Haemorrhoids Treatment

How much does Contro’s haemorrhoid treatment service cost?

A virtual haemorrhoid treatment consultation with one of our Partner Doctors costs R300. This includes all doctor’s fees, prescription fees and free delivery.

After a successful consultation, cash customers will additionally be charged for their prescribed medication. The treatment price will vary and will depend on which medication(s) your assigned Partner Doctor prescribes you. Our Partner Doctors will always work within your budget and ensure you get the best possible treatment available. The total cost for cash customers is from R500 depending on your diagnosis and prescribed medication.

The total cost for medical aid customers is R300.

Does Contro replace my primary doctor?
No, Contro’s service offering does not replace your primary doctor. We save you time and money by offering you a supplementary online delivery and subscription service, and therefore your assigned Partner Doctor does not replace your primary doctor or GP and is not responsible for your ongoing primary care.
Can I claim through my medical aid?

Yes, but only for your medication costs. Medical aid customers are still required to pay our service fees. We are working hard to get the medical aid providers to cover this fee.

Our Partner Pharmacy will claim your medication with your medical aid scheme. If your claim is unsuccessful we will reach out to you and confirm you are happy to pay privately for your medication instead.

If you are unsure whether your medical aid scheme will cover your prescribed medication, or allow you to use your savings to pay for your prescribed medication, please contact your provider.

When and how is my medication delivered to me?

Our Partner Doctors offer consultations Monday – Friday excluding public holidays. We aim to offer you a consultation within 2 business days.

During your consultation, your assigned Partner Doctor will ask if you would like to have your medication delivered or if you would like to receive the prescription via email. If you opt for the delivery option, your prescription will be sent electronically to our Partner Pharmacy. Our Partner Pharmacy will contact you telephonically to confirm your details and delivery address and will make a claim on your behalf if you have provided medical aid details.

Their pharmacy team will prepare and despatch your medication to your chosen delivery address. Once your order has been despatched, delivery time is 1-3 business days.


You will receive an SMS from our Partner Pharmacy to notify you that your medication has been despatched. This will contain a tracking number that will allow you to track your medication with the applicable courier service here.

Please note, you cannot change your delivery address once payment has been processed and your prescription has been sent to our Partner Pharmacy for processing.

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